Returns & Exchanges

Due to the perishable nature of our fresh-baked donuts and pastries, we prioritize food safety and cannot accept physical returns on food items once they leave our shop. If you are dissatisfied with your order for any reason, please contact us within 24 hours so we can make it right through a replacement or store credit.

Return Process

• 1.
  Contact Our Team

  Reach out to our customer service department or visit your local Donut Bank location within 24 hours of purchase if there is an issue with your order.

• 2.
  Provide Order Details

  Please have your order number or physical receipt ready, along with a brief explanation of the quality concern or error.

• 3.
  Verification Process

  For online orders or delivery issues, we may request a photo of the product and packaging to help us improve our baking and shipping processes.

• 4.
  Resolution Delivery

  Once verified, we will issue a digital gift card for the value of the item, process a refund to your original payment method, or prepare a fresh replacement for pickup.